For your convenience, we accept many forms of payment including checks, cash and most credit cards. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due in full at the time services are rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us. Many times, a simple telephone call can clear up any misunderstandings.
This policy is adhered to on your first visit unless you have dental insurance and your benefits can be verified by our staff prior to, or by the time services are rendered. We will collect your initial estimated portion and then bill the insurance company for the treatment. You will be responsible for any outstanding balance following insurance reimbursement. Previously approved financial arrangements can be made for subsequent visits depending on the circumstances.
Our office is happy to cooperate with individuals who are covered by dental insurance. We only ask that you carefully read your policy to be sure that you are fully aware of any restrictions that may apply to the benefits provided. Dental insurance is a contract between the patient and the insurance company for reimbursing the cost of dental services. It is not a contract between the dentist and the insurance company.
We are pleased to offer you our reduced fee plan, which gives you a 5% discount on services that are over $500 if payment is made in full at the beginning of the treatment. Monthly payment plans are also available through CitiHealth. No-interest payment plans are available for 3 months for treatments over $100, 6 months for treatments over $300, and 12 months for treatments over $500.
Office Policies
The following policies will help streamline the procedures and therefore help you avoid administrative costs.
- Routine maintenance cleaning appointments are to be paid in full at the time of your visit. Patients whose insurance coverage is verified will be required to pay only their estimated portion at the time of their appointment.
- Accounts with balances will be sent monthly statements. However, accounts that are over 3 months past due will be forwarded to our collection agency. Before such action is taken, certified letters will be sent to inform the head of household of the proceedings.
- Accounts that are forwarded to collection will be charged the collection fees that are applied by the agency.
- To fully utilize your yearly insurance benefits, please plan ahead. We encourage you to make you appointments early enough in the year to allow sufficient time to complete your treatment. Don't get caught in the year-end holiday rush.
- In consideration for senior citizens, a 10% discount of professional courtesy will extend to those individuals who have reached the age of 62 years and have no dental coverage.
- If a check is returned for any reason, there will be a service charge of $20.00 to cover the administrative cost levied to us by the bank.
Missed Appointment Policy
While we understand that circumstances can arise which do not allow you to keep your appointment, please remember to be courteous to us and our other patients by calling at least 24 hours prior to your appointment time to cancel, if you cannot make it. The first time you miss your appointment we will allow you to have a grace period. The second missed appointment and missed appointments afterward will result in a $50 cancellation fee applied to every person who missed their appointment.
We would like to take this opportunity to thank you for the trust and confidence through your referrals. We truly appreciate the privilege of serving you!